REFUND POLICY

REFUND/RETURN POLICY

We have a 30-day return policy.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you have to contact us at [email protected]. We will provide you with the process to return the item(s) to us. Once we receive the item(s), we will refund the amount to the original payment method (shipping costs are not refunded). Items sent back to us without first requesting a return will not be accepted.

Please send the items back to this address: 9760 Whippoorwill Lane, Mason, OH 45040.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve the situation.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have. Once you receive the refund, you can make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 3-5 days for your bank or credit card company to process and post the refund as well. Shipping costs will not be refunded, and the cost of shipping the product back to us is the customer’s expense.